How much will it cost to replace my boiler?
We get asked this question more than any other. This is why we created our instant online quotation tool to help our customers get an instant quotation. The tool considers your needs and gives you a personalised quotation based on the information you have provided.
How quickly can my boiler be replaced?
If your boiler is broken down and you are without heating and hot water, we will class this as an emergency and will aim to get your new boiler installed within 24 hours of acceptance of our quotation.
What warranties do you offer?
Our Boilers come with between 5-12 years of Parts and Labour Warranty direct from the Manufacturer! This means you can rest assured that your new boiler is in safe hands. If you have any problems, we are here to help and will be for the lifetime of your boiler.
How can I pay for my new boiler?
We offer simple payment methods for your new boiler, accepting cash or cheque. Payment details will be clearly agreed upon with you before installation begins.
Why should I hire you?
We arrive on time, dressed for the job. Our company provides quick, upfront quotes, and we have an excellent reputation for getting the job done right the first time. When you use our services, you will receive superior workmanship from a professional team of fully qualified heating engineers.
No hot water or heating
If your radiators are not getting hot, or if you’re not getting any hot water from your taps or shower, this could indicate a problem with your boiler’s heat exchanger or pump.
Boiler making a strange noise
Rattling, banging, or other unusual noises coming from your boiler may be a sign of a problem with the pump, fan or heat exchanger.
Pilot light issues
If your boiler’s pilot light won’t light or keeps going out, this could indicate a problem with the thermocouple or gas valve.
Boiler losing pressure
A drop in your boiler’s pressure could be caused by a leak in the system or an issue with the pressure relief valve.
Frozen condensate pipe
In colder weather, the condensate pipe that carries waste water from your boiler to the drain outside can freeze over, causing your boiler to shut down.
Thermostat problems
If your heating system won’t respond to changes in your thermostat settings, it could be a problem with the thermostat itself or with the wiring connecting it to your boiler.
The boiler is leaking
A leak in your boiler could be caused by a damaged seal, a corroded pipe, or a faulty pressure relief valve.
The boiler keeps switching off
If your boiler keeps switching off before it reaches the desired temperature, it could be a sign of a faulty thermostat, pressure sensor or pump.
When does my cover start?
Your policy starts on the day your application is submitted. However, there is an initial 30-day period during which you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
What if I already have a home emergency plan elsewhere?
You should be able to cancel and switch to Kare with a K Plans. For more information, please call our sales team on 07801 266443 .
Am I tied into a contract?
If you cancel the policy within 14 days of setting up your plan, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time; however, cancellation charges may apply. See Cancellation Rights and Charges in the Policy & Terms and Conditions.
Are there any callouts or excess charges?
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess. If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge is not refundable and does not apply to subsequent visits made within 30 days to fix the fault identified at the initial callout. There is no callout charge for your annual boiler service.
What are your response times?
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00 AM or within 24 hours of your call. In the event of a gas leak, please call the National Gas Emergency Service on 0800 111 999.
When will my boiler be serviced?
Our boiler services usually take place between March and October. When you sign up for one of our plans, we’ll be in touch to let you know which month you’re scheduled for. When your service is due, an engineer will be in contact to fix a date and time that suits you.
